Terms & conditions

Draft, last updated October 2026. Replace with wording reviewed for your business before publishing.

1. About these terms

These terms cover the kitchen extract, ductwork, canopy, fan and ESP cleaning services that AGM Fan Solution LTD ("we", "us") supplies to any customer who books a survey or clean ("you"). By booking a service, you agree to these terms.

2. Quotes and surveys

After an on-site survey we give you a fixed quote. If the system's condition, access or scope of work turns out to be materially different from what was surveyed or described, we'll agree any change with you before doing the extra work.

3. Access and site conditions

• You're responsible for giving us safe, reasonable access to ductwork, canopies, fans and ESP units.
• Where there are no access panels, we may need to fit them as part of the work, at an extra cost agreed in advance.
• We'll agree any early-morning or late-night work with you before booking.

4. Certification

When we finish, we send a report with before-and-after photos and a certificate showing the standard of the clean. The certificate reflects the system's condition on the day of cleaning. It doesn't guarantee ongoing compliance if usage or maintenance changes afterwards.

5. Cancellations

Please give us reasonable notice if you need to cancel or move a booked survey or clean. Late cancellations may carry a call-out charge, which we'll confirm when you book.

6. Liability

We carry out all work with reasonable skill and care. We aren't liable for existing damage, faults or wear in ductwork, canopies, fans or ESP units that we find during cleaning, but we will report them to you.

7. Payment

Payment terms are set out on your quote or invoice. Contact us directly with any questions about an invoice.

8. Contact

For questions about these terms, call 07853 038358 or message us on WhatsApp.